Stream B – Case Study
Donnerstag, 20. Juni
15:30 - 16:00
Live in Berlin
Weniger Details
Zalando is currently developing a technical solution to drive forward the automation of user support through the use of chat bots. The aim is to solve the majority of first level service desk tasks with bots and automation. This requires a reorganisation of the IT support model. Find out in this presentation what the drivers, experiences and challenges are in this project and where the company stands in terms of automation. It will also look at the balance between the needs of optimisation and automation on the one hand, and the integration of user experience adaptation on the other.
We want to know:
I am a Transformational Leader with 30 years technical and 24 years managerial experience, with the past 10 being in executive management. When seeking to transform, we rely upon a combination of experience, curiosity, trust in ourselves and others, and a willingness to take a leap. This in no way implies a cavalier approach; but rather, an openness to weave together the strengths of the people around you to create a fully imagined vision of “what could be”. No single person will bring the extensive breadth and depth of experience to design and fulfil the transformational aspirations alone. The right leader will question, listen, and challenge the ideas of business leaders and subject matter experts involved in the journey. They will bring their ideas, mentorship, and inspiration to individuals, groups, and stakeholders with the result being an aligned vision, described goals, and a step-by-step integrated roadmap, encompassing all aspects of the business.